Confidence Customer Service Etiquette Negotiating 
Service Untitled
OCTOBER 12, 2010
Service Untitled The blog about customer service and the customer service experience. Start from the beginning, and take it through the question period, the emotional aspect of the hurried customer, and what to say and how to say it. Meet the needs and calm the angry customer.
Success
MARCH 4, 2024
In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. Weinman says, being a good loser “implies perspective and resilience and the quiet confidence that the world will not crumble around you because of a fleeting setback.”
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