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Focus on Customer Service in 2010 (Finally?)

Customers Rock!

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

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44 Ways to Kick-Start Your New Year

Success

I’m making the change to reconnect with family by having a conference call scheduled for the same time once a week with my mom and brother, so that we can catch up and stay close even though we live in different cities. Cut up credit cards. Now is the perfect time to check in and keep your network working for you.

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How to Launch (and Maintain) a Successful E-Commerce Business

Success

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? When selecting a platform , you’ll want to ask: What are the monthly subscription fees and credit card processing fees? Launching dentures.com is probably not wise. You need help.