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Getting back to the basics of effective customer service

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Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

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The top ten retailers for best customer service

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The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. The survey encompassed consumer attitudes toward retailers’ customer service and how retailers promote best practices.

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Is your customer service “naughty” or “nice?”

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It seems the company could be shooting itself in the foot when charging more at the mall. All is not lost however on the gracious perks afforded to shoppers by companies bending over backwards to make this a better experience for the “happiest time of the year.” photo credit: kholkute.

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Service Untitled» Blog Archive » Building customer relationships.

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Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

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Six reasons every assistant should be using a corporate taxi service

Practically Perfect PA

Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. In fact, I found out the other day that half the Fortune 500 companies use GetTaxi’s corporate service. Promotional offer just for Practically Perfect PA readers.

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Service Untitled» Blog Archive » Jet Blue flies high with customer.

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Service Untitled The blog about customer service and the customer service experience. Jet Blue delivers service differently than most low-cost carriers. If a customer is involuntarily denied boarding because of a Jet Blue overbooking, the company claims to reimburse a passenger $1,000.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

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Service Untitled The blog about customer service and the customer service experience. Question: How do you approach hiring new people versus promoting from within? Question: How does Net Promoter work? And that’s the score that we use with the customer care professional incentive plan.