Remove Clothes Remove Etiquette Remove Expenses Remove Purchasing
article thumbnail

Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.

article thumbnail

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks. Also, customers complained most items were more expensive than other competing stores.