Remove Clothes Remove Customer Service Remove Policies Remove Restaurants
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I’m telling my friends about the bad customer service

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We go out for a Saturday night dinner with our neighbors, our relatives or our co-workers and the conversation most likely centers around that last unhappy experience at the airport, the restaurant, or the mall. Still imagine all the damage this entire bad customer service experience has had on the business.

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Give customers what they want

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travelers are generally disgruntled over the lack of integrity and the lack of customer service. On Southwest, a passenger can take two free bags on board; their policy has been consistent. On Southwest, a passenger can take two free bags on board; their policy has been consistent. Customer service has to be consistent.