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Celebrating National Customer Service Week by honoring the best

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It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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I’m telling my friends about the bad customer service

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Still imagine all the damage this entire bad customer service experience has had on the business. How many times have any of us just left our would-be purchases on the ledge or on the counter because service was so slow? Some organizations seem to have misplaced the concept of customers first. photo credit: jeffkward.

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Service Untitled» Blog Archive » Diapers.com uses customer service.

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Service Untitled The blog about customer service and the customer service experience. Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service.

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Give customers what they want

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travelers are generally disgruntled over the lack of integrity and the lack of customer service. On Southwest, a passenger can take two free bags on board; their policy has been consistent. On Southwest, a passenger can take two free bags on board; their policy has been consistent. Customer service has to be consistent.

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In the fiercely, competitive struggle of fashion and service, Burberry does it well

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For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

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Social marketing 101: respond to your customers about social issues too

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As we live in a technologically advancing world where even seven-year-old children carry smart phones, social consciousness becomes a major factor when building brand loyalty and increasing the number of new customers referred by existing customers.