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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? For instance, let’s take the example of the successful clothing company Patagonia.

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Don’t call them complaints – call it “feedback”

Service Untitled

Recently I asked some of my colleagues for examples of what not to say when dealing with customer “feedback.&# manager of The Limited, a clothing store, that kind of statement translates into telling a customer you don’t care they’re unhappy. According to Rebecca S., photo credit: La Citta Vita.