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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

For example, I set up a sales dial-in call with about 40 people from every continent on the call. For example, I’ve been working on this one client who wants a 30 minute call with my CEO and two of his direct reports, her CEO and one of his direct reports. So far the only mistakes I’ve made have been minor.

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Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? For instance, let’s take the example of the successful clothing company Patagonia.

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Don’t call them complaints – call it “feedback”

Service Untitled

You want to recognize the customer was hurt, and you want to assure someone you will do all that is possible to correct the problem. Recently I asked some of my colleagues for examples of what not to say when dealing with customer “feedback.&# According to Rebecca S.,