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Celebrating National Customer Service Week by honoring the best

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In the overwhelmingly successful business called Zappos, their philosophy, culture, and obsession with customer service has changed the 1999 Internet shoe business to shoes, clothing and more with annual revenues of over one billion dollars. It’s a place to be adventuresome, learn, and grow.

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I’m telling my friends about the bad customer service

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One size does not fit all in the people pleasing category, but all too often customer service jobs start out as entry-level positions with entry-level salaries. Many of the representatives have had no customer service training and appear to be incapable of making decisions when required they think “out of the box.”