12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
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Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Make or Break Moments
JUNE 27, 2010
So I have added my speaking calendar to the site – just click on Speaking Calendar. So I have added my speaking calendar to the site – just click on Speaking Calendar. In case you missed it – the book is still available for download from the product page. And yep – it is still free.
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Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? You know what they are, right? The response?
Success
JUNE 8, 2022
It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. For businesses, this means your products or services are targeted to those who may have a vested interest in what you offer.
Make or Break Moments
APRIL 20, 2010
Keep stopping back to EyeCube – the AoC page for updated interviews with many of the contributors. You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.
Make or Break Moments
AUGUST 13, 2010
Sheila interviewed myself and Sherre DeMao – founder of SLD Unlimted Marketing/PR, Inc. Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and customers.
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Make or Break Moments
AUGUST 3, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
Make or Break Moments
MARCH 13, 2010
They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. I recently learned a lesson from a group of young boys who had developed a band.
Make or Break Moments
SEPTEMBER 2, 2010
I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.
Make or Break Moments
APRIL 19, 2010
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Make or Break Moments
JUNE 16, 2010
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Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale or “sale process, including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.
Make or Break Moments
AUGUST 7, 2010
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Make or Break Moments
MAY 24, 2010
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Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. Buy your copy of 105 Ways to Put Customers First today.
Make or Break Moments
APRIL 17, 2010
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Make or Break Moments
JANUARY 19, 2010
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Make or Break Moments
MAY 3, 2010
Jenni and I looked at each other and thought – okay here is a product with no comparison so you are breaking ground. If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? It has a name that can’t be pronouced correctly without assistance.
Make or Break Moments
JUNE 2, 2010
Enter your company name, your products, your industry key words and see what is being said. You’ll see that you can subscribe to the feed for those key words and be notified the next time someone mentions your company or products. Visit Search.Twitter. Click on the Advanced Search button. Take it a step further.
Make or Break Moments
APRIL 14, 2010
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Make or Break Moments
AUGUST 18, 2010
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Make or Break Moments
APRIL 14, 2010
I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! View Your Business through Customer EyesTop Customer Service Mistakes Companies MakeSocial Media: Marketing Tool, Money Maker, Customer Connector?
Make or Break Moments
JUNE 8, 2010
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Make or Break Moments
JANUARY 4, 2010
Maggie Kelly, VP of marketing for American Banking Association said “We’re seeing people move back to more product-specific promotions. Marketers for banks understood the concern and changed their primary message to one of safety and soundness but in many cases that has begun to change. Two enthusiastic thumbs up.
Make or Break Moments
JUNE 4, 2010
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Make or Break Moments
JANUARY 12, 2010
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Make or Break Moments
MARCH 17, 2010
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Make or Break Moments
JANUARY 5, 2010
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Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
Make or Break Moments
JULY 28, 2010
HYSTERICAL LAUGHTER. “I always love to hear how people respond to our product. I’ve been in sales a long time and this is a very different product for me to sell. “So do you think this is a product you’d be interested in? A sensitive product. I said “okaaaaaay. HYSTERICAL LAUGHTER.
Make or Break Moments
AUGUST 17, 2010
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Make or Break Moments
JANUARY 21, 2010
Or maybe your start-up story is ordinary, but how you came to focus on a particular product or service is unique. One that people would be interested in hearing. Have you considered using YouTube to tell about how you got started?
Make or Break Moments
JULY 16, 2010
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Make or Break Moments
DECEMBER 25, 2009
Our customers feel the same way. Their favorite product line or their favorite booth in the restaurant. I have found that it is the simpliest pleasures that bring the most joy. It is the simple touches – remembering their name or how they take their coffee.
Make or Break Moments
JANUARY 1, 2010
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Make or Break Moments
FEBRUARY 22, 2010
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Make or Break Moments
JUNE 14, 2010
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Make or Break Moments
FEBRUARY 8, 2010
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Make or Break Moments
JANUARY 11, 2010
It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that?
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