Success
SEPTEMBER 19, 2023
Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.
The Small Business Blog
MARCH 24, 2010
Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. In truth, there is little new money in this budget for SME’s, and little of real substance to help those that are struggling. billion one-off growth package”. Not policy.
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The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
The Small Business Blog
MARCH 28, 2010
Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. « Budget 2010 – The Saviour for Small Businesses? Many equipment manufacturers offer free training to companies that purchase their products.
Practically Perfect PA
JULY 15, 2015
The airline emergency and customer service numbers. Choosing a supplier for your office is not easy, particuarly when it comes to business travel. There are so many options and the prices range from budget to, shall we say, extravagant! The telephone number and address for the local embassy office. Book your place now.
Service Untitled
SEPTEMBER 8, 2010
Service Untitled The blog about customer service and the customer service experience. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success. The last few years have been a time for slashed training budgets. Great thoughts!
The Small Business Blog
MARCH 9, 2010
In an age of corporate scandals, suspicious customers, and budgets with very little breathing room, there is simply no substitute for being an ethical company. When doing business, I think most of us would consider strong ethics and integrity to be top of the list of qualities we seek out in business partners.
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