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Budget cuts for the IRS result in unreliable customer service

Service Untitled

Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. Angry Customers Customer Satisfaction Customer Service Employees Specific Companies'

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Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online? Make budgeting easier. Think about it.