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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

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Small Business World News Round-up – 209/11/24

The Small Business Blog

Small-Business Case Study: Can Crispy Green Go National? Rewriting bank regulations will hurt small businesses : In the typical fashion, Congress is now attempting to solve a “crisis&# by creating a new government agency with an unlimited budget and almost unlimited regulatory powers.

UPS 100
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How To Build a Recruitment Tech Stack for Your Talent Acquisition Needs?

Recruit CRM

Is it in line with your budget? Look for forums, review sites, or online case studies to power your research into the solutions that will work best for you. Ask Necessary Questions & Look for Examples Before you decide on buying solutions for your tech stack, there are some considerations you need to make.