Laughing all the Way to Work

OCTOBER 31, 2009

Review these steps regularly and practice them in your day-to-day work life. About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 13, 2010

Client services of Empathica stated the overall uncertainty of the economy and consumer impatience when dealing with banks, retailers, and restaurants affected the overall opinions of customers. Similar responses were collected in Canada. Similarly specific age groups reported higher dissatisfaction with customer service.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 25, 2009

If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc., If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. I finally had a chance to sit down and read your book over the holiday. no tickets. Do I have everything? This is where a checklist really comes in handy. Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MARCH 3, 2010

Possibly Related Posts: Panera Bread 2010 “25 Customer Service Champs&# Panera Bread is a casual restaurant that owns and franchises. You can see Pet Relocation’s video, and more information about the 2010 Fanati Award here. You can follow any responses to this entry through the RSS 2.0

2010 40

2010 Customer Service Etiquette 2006 40

Laughing all the Way to Work

JANUARY 15, 2010

How many times I have booked a meeting thinking the day was free, only to notice later that an all-day event was put in unnoticed at the top. Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. Another one I never use.

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

FEBRUARY 14, 2009

At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

SEPTEMBER 21, 2010

Some restaurants cater to expensive clientage while many customers want family oriented and reasonably priced. Keep in mind how each business needs to be different from their competition; what makes your business stand apart from the others?

Customer Service 40

Customer Service Training Etiquette Medical 40

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FEBRUARY 17, 2010

For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. Take some time to review marketing and service/product information for service promises that could play a big part in expectations.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

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JUNE 15, 2010

Panera Bread 2010 “25 Customer Service Champs&# Panera Bread is a casual restaurant that owns and franchises. Realize the importance of your employee investment and always help each person strive for excellence. Publix on top of American Customer Satisfaction Index In the lead since 1994, Publix scores the highest marks.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

APRIL 28, 2009

a nice gift card to a national restaurant chain). If you already have their address, it might be interesting to just send it along with a handwritten thank you note. Gift cards. Your volunteers might appreciate gift cards either for your services or for other services/products (i. Offer tours.

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Laughing all the Way to Work

AUGUST 29, 2009

Check with your boss and if agreed, unsubscribe from any unnecessary e-mails that may be cluttering their Inbox or create subfolders and drag and drop these e-mails there for your boss to check when he or she has the time to review them. Do I have to make a reservation, book a boardroom, call someone or bring something forward?

Management 100

Management Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. I finally had a chance to sit down and read your book over the holiday. Maybe the performance appraisal wont be so bad after all.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

DECEMBER 12, 2009

Drafting a letter If your boss asks you to respond to a letter on his or her behalf, draft it as if your boss was going to sign it, i.e. have it set up properly with the date (or [Insert Date]) and the address correctly filled out and then either send it by e-mail or print it for his or her review. Excellent material!

Time Zones 100

Time Zones IAAP International 2009 100