The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Practically Perfect PA
JULY 15, 2015
For example I always include the following contact details: The out of hours telephone number for the travel agent you booked through. The airline emergency and customer service numbers. Choosing a supplier for your office is not easy, particuarly when it comes to business travel. Book your place now.
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The Small Business Blog
NOVEMBER 2, 2007
John’s book is full of those moments, when he talks about &# A Solution to THE Small Business Problem “, marketing. His book fills any bootstrappers heart with joy as he takes you step-by-step to developing your own marketing plan. Any if you’re thinking about marketing, you should consider this book.
Make or Break Moments
JUNE 24, 2010
Perhaps your suppliers have raised prices. Full disclosure or as Kathleen says “transparency.&# If our customers see we are being up front and honest – they will trust us and remember, people buy from those they like and TRUST.
The Small Business Blog
JULY 27, 2006
You need to look on your books as your very own window on the health and well being of your business. So, now you know why you need to keep books, but how do you go about it. This would mean you need an extra couple of books for this alone, and can lead to making the whole issue far more complex.
The Small Business Blog
JULY 30, 2010
by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. John Needs YOU! John needs business owners to use as case studies and some ‘from the trenches’ advice on starting a business like yours. What do you have to do? Digg Furl Netscape Yahoo!
The Small Business Blog
NOVEMBER 17, 2009
If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Getting a better price is especially easy to do right now, since suppliers are tripping over themselves to get business. Get better payment terms by negotiation.
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