Books Credit Card Customer Service Interviewing 
Service Untitled
APRIL 14, 2010
Service Untitled The blog about customer service and the customer service experience. For instance, if I use my points to purchase a pair of shoes for $200 and then return the shoes, the company will give me a credit for $200 and apply it to my balance. has extended the First-Time Home Buyer Tax Credit.
Service Untitled
JUNE 25, 2012
In one of the most successful self-help books, The 7 Habits of Highly Effective People , author Stephen Covey identifies the elements truly effective people use regularly as tools towards their success. Might we just build trust and more satisfied customers by getting back to basics, and using proven methods of success?
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Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.
Make or Break Moments
SEPTEMBER 3, 2010
Claire’s prefers customers who pay with credit cards Or perhaps Claire’s only wants you to spend LESS than $40 It is better to receive two bad $40 checks than one $75 bad check Gosh. One of the things I love about life is that it never ceases to provide lessons. So what do you think?
Service Untitled
OCTOBER 7, 2010
Service Untitled The blog about customer service and the customer service experience. Click “read more&# to read the interview. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. What do we have?
Service Untitled
AUGUST 26, 2010
Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.
Service Untitled
SEPTEMBER 3, 2010
Service Untitled The blog about customer service and the customer service experience. To read this part of the interview, click “read more&# below. If you want to read part one of the interview, click here. Leave a Reply « What creates customer loyalty?
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