Success

JUNE 8, 2022

It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. She’s received calls from the Washington Post , appeared on Good Morning America and secured a book deal with HarperCollins. “I

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Customers Rock!

MAY 5, 2011

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons.

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Make or Break Moments

MARCH 21, 2010

The book is currently at the publisher and is expected to hit the book stores (print and Kindle/iPad versions) in April! The book is currently at the publisher and is expected to hit the book stores (print and Kindle/iPad versions) in April! I’m humbled to be part of this wonderful collection for the second time.

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The Small Business Blog

NOVEMBER 23, 2009

Small-Business Case Study: Can Crispy Green Go National? This interview with one private lender tells what private lenders look for before investing and one way to find one. Crispy Green, a maker of freeze-dried fruit snacks, wants to get its snacks on the shelves of major national food chains.

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Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: ThreadedThoughts Possibly Related Posts: Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty.

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Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. I stumbled upon your blog from the Perfect Apology website ( [link] ), which I visited because I was looking for customer service case studies. Customer service is one of the many topics.

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