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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. The prospect is now a patient and has referred dozens of friends.

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USAA Customer-First Approach to Business » Make or Break Moments

Make or Break Moments

I was especially intrigued by what the article refers to it as their Secret Sauce. They have created a company that puts the specific needs of their customers first.

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3 More Tools for Self-Branding and Job Hunting

Musings of a High-Level Executive Assistant

We swapped stories about interview attire. I'm actually referring to regular old snail mail, USPS mail. It has paid off where I got a phone call or an interview. This is when social media plays a large role. I had a wonderful chat with a new online friend this past weekend. Hi, @AllyRae! out of frustration.