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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. times the impact of spoken ones.

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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

I open up a Word document and every time I see something in my emails that needs to be taken care of – I put it on that Word list. Everything should be scheduled based on priority, always make the other parties feel they are important, and their requests are being heard, and attentive customer service is key.

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