Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Eco-Office Gals

DECEMBER 23, 2012

Social networking. Pretty much everyone has jumped aboard the social media bandwagon at this point, garnering likes, pluses, retweets, and the works along the way. Customer service. Suppose, for example, that part of your agency platform is to replace any items that customers have concerns about.

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Small Business CEO

JULY 1, 2013

You could consider the following strategies: Set up e-mail notifications on company social media accounts. Assign 1-2 (or more) members of staff to monitoring social media channels. This can both resolve the issue in question and show potential customers that you’re level headed and you care about customer service.

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Google Social Media Credit Card Agencies 40

Service Untitled

MARCH 24, 2014

Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. In fact, according to Brand Key, a loyalty consulting agency, Amazon’s ratings dropped from 93% to 83% two days following the hike.

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Men With Pens

JANUARY 10, 2010

Every business owner should put all his energy into social media and making sure people like him. He buys courses in how to use social media because he thinks clients must like him. All the agencies on their list could do the work, and had trust in the field built through reputation and client roster.

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