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What Companies Can Learn from the Southwest Airlines Crisis

Success

Most travelers anticipate holiday air travel to be fraught with minor annoyances, winter weather and a greater volume of fliers—all likely to lead to a few hours’ delay or even some cancellations. That way you can perform a cost-benefit analysis of a decision and determine how that choice might lead to possible business disruptions.

Learning 256
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Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

In fact, according to Brand Key, a loyalty consulting agency, Amazon’s ratings dropped from 93% to 83% two days following the hike. Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. And why does this happen?

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Listening to Experts is Expensive When new business owners believe faulty information they find on the web, it costs them a great deal. Like I told someone last week: “If you don’t know the first thing about automobiles, a tuneup might cost you $2500.&# But why would they doubt you? Nothing good would have come from it.

2010 40
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Free Blog Posts | Men With Pens

Men With Pens

Holiday Season Kicks Off – 2 Weeks in Review! Businesspeople understand investment, as opposed to cost. Prices always tend towards marginal costs. Limited time offer discounts, periodical sales, and fliers four times a year. And I’m not too worried about it either. Dave Doolin´s last blog. They have a budget.

2009 40