The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?
Success
MARCH 16, 2022
In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. She also offered to rework the demo exactly as the client wished, but nothing short of a full refund would do. So fallout isn’t too likely.
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