The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?
Success
MARCH 16, 2022
She also offered to rework the demo exactly as the client wished, but nothing short of a full refund would do. I mentioned that I was confident I had fully performed the contract and was still offering to rework things to make her happy. Confidence kept Lynch from refunding a penny, and she wasn’t sorry to lose the difficult client.
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