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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S. Then she returns the ticket to the customer, who resumes shopping. This article was published in April 2018 and has been updated. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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