article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 279
article thumbnail

Why India Is a Rising Star Among Exporting Nations

The Small Business Blog

The average Indian factory worker was paid about 90 cents an hour in 2011, among the lowest rates in the world. percent between 2006 and 2011. million India-based members and hosts more Indian suppliers than suppliers from any other country outside of China. South Korea and Taiwan. Small businesses in the U.S.

Suppliers 100