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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. Here’s an example: Over the years, my company has probably purchased steaks as gifts for key clients from 10 suppliers that never did anything to land a second sale. Set expectations that you can exceed 100 percent of the time.

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The Bribery Act – what do assistants need to know?

Practically Perfect PA

The Act came into force in July 2011 and states that it is a crime to commit bribery, be bribed and bribe a foreign public official. A commercial organisation can be found guilty of this offence if the bribery is carried out by an employee or a third person, this could include a contractor, a supplier, an agent or a subsidiary.

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A day in the life: Saba Ali, Royal Academy of Dance

Practically Perfect PA

I also act as the central point of contact for both Directors which might include meeting clients/suppliers, telephone liaison and managing emails whilst they are away. I have been very lucky to be involved with Dance Proms since its launch in 2011. What has been your career highlight? What would you do if you were not an assistant?

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

The small gain, along with a fifth straight increase in sales, raised hopes that businesses will begin restocking their depleted shelves, helping… Most small businesses plan no ‘09 bonuses, survey shows : More small-business employees can expect no end-of-year bonuses or gifts for 2009. Digg Furl Netscape Yahoo!

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