2009 Customer Service Environment Survey 
The Small Business Blog
OCTOBER 26, 2009
Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST.
Make or Break Moments
JUNE 1, 2010
In reading a recent post by Steve Curtin , I am reminded of the impression an indifferent or apathetic employee leaves with customers. How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference? Employees can make or break a business.
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Service Untitled
MARCH 4, 2009
Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.
Service Untitled
DECEMBER 12, 2011
The airport has a four-story amusement park for the children, and in Terminal 3, a city in itself, such passenger services as a dry cleaner, medical center, grocery store, pharmacy, jewelry and clothing stores all at one’s fingertips. He also reminded me of a post he wrote about the Charlotte airport in 2009.
The Small Business Blog
NOVEMBER 23, 2009
Small Business World News Round-up – 209/11/24 by Stefan Töpfer on Nov 24, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. 2010 may be no better.
Service Untitled
SEPTEMBER 25, 2009
Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. The environment is respectable.
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