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7 Tips for Selling During a Tough Economy

Success

This environment will make you the envy of your competitors, and your client may not even give your competitor a chance if the relationship is strong enough. Can we provide customers with knock-your-socks-off service and experiences that are so memorable that they start telling their friends and colleagues?

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST. Digg Furl Netscape Yahoo!

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Shrug Off Apathy: Employee's Indifference a Business Killer

Make or Break Moments

In reading a recent post by Steve Curtin , I am reminded of the impression an indifferent or apathetic employee leaves with customers. Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.

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44 Ways to Kick-Start Your New Year

Success

I started doing this in July of 2009 and it has created the most magical year of my life. Create an environment fostering your success. Also, consider your environment—is your home or office dreary or energizing? Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg.

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Can Social Media Build Relationships?

Make or Break Moments

I have been harping that social media is a great way to connect with customers but if we are still unclear as to how to use this great and free tool as a relationship builder than doesn’t it just become more noise in an ever crowded marketing environment?

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Service Untitled» Blog Archive » Customer Service in Different.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

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Airports and excellent customer service – can it really be?

Service Untitled

He also reminded me of a post he wrote about the Charlotte airport in 2009. Do you think it’s possible to actually transform travel into a less stressful environment given the security demands of today’s society? My son flies through Detroit regularly and agreed that it was one of the nicer airports in the US.