Customers Rock!

APRIL 14, 2010

Countless reports and case studies have proven this linkage. A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. Image credit: TommL ).

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Men With Pens

NOVEMBER 29, 2009

King Sidharth ( @kingsidharth ) November 30, 2009 at 3:34 am Yeah well, this one was awesome (nothing unusual!) Meier November 30, 2009 at 6:00 am Beautiful point and there’s a lot to be said for confidence … it always shines through. ’ or ‘me the great’ types. Thought provoking. Prove Thyself Reply J.D.

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Confidence 2009 Self Esteem AT&T 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). Customer service is one of the many topics.

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Men With Pens

FEBRUARY 21, 2010

How intention makes a brand – a quick case study Reply James ( @MenwithPens ) February 22, 2010 at 8:46 am Alright. We planned a trip and traveled to the Sturgis Rally in 2006, and when it came time to repeat the trip in 2009 I couldn’t remember where all the gas stops were that we made along the way. Powered by frugal

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Travel 2010 AT&T 2006 40

Men With Pens

DECEMBER 6, 2009

Dave Doolin ( @websiteweekend ) December 7, 2009 at 3:25 am I think you nailed it. Reply Fran Civile ( @francivile ) December 7, 2009 at 4:48 am Dave Doolin says: “Fortunately for me, I’m not in it to get rich, it’s simply a way to establish public credibility and build my own intellectual property portfolio.&# What do you think?

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