USAA Customer-First Approach to Business » Make or Break Moments
Make or Break Moments
MARCH 9, 2010
What lessons can we learn? I was especially intrigued by what the article refers to it as their Secret Sauce. If we step back from our business for a moment and turn our ENTIRE ATTENTION to the customer – their life style – their needs – would we find there were changes that need to be made in how we approach our business?
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