2008 Customer Service Learning Phones 
The Small Business Blog
MARCH 23, 2010
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.
Make or Break Moments
FEBRUARY 16, 2010
So I call the local bookstore, The Learned Owl. As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. “Good evening, thank you for calling the Learned Owl.&# And EVERY SINGLE TIME The Learned Owl has been there for me. YOU ARE OPEN??? Sure they are small.
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The Small Business Blog
MARCH 21, 2010
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. OnlineOffice: Overview Get the Flash Player to see this player.
Make or Break Moments
FEBRUARY 25, 2010
“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.
Make or Break Moments
DECEMBER 16, 2009
One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Lesson Learned: One way to create sales is to get people into the store. Yet, a phone call appeared to be more important than engaging me in even trivial conversation.
Make or Break Moments
MARCH 9, 2010
They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. What lessons can we learn? I was especially intrigued by what the article refers to it as their Secret Sauce.
Make or Break Moments
FEBRUARY 15, 2010
But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. Lesson Learned: There is such a thing as a “good fit.&# The guy was awesome.
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