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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers.

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Once Upon a Time in Marketing: The Power of Storytelling

Success

Position your employees as the hero of the company story to achieve goals, identify vendors and partners as the hero to bolster synergies, or find ways to insert the customer into the role of hero or heroine. People [emailed] right back and [said], ‘Wow, we made the right choice,’” Tomsic said. Stock prices fell, Perry says.

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UK/Ireland small Business News Round-up – 11/04/2008 | THE SMALL.

The Small Business Blog

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

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Australia/ New Zealand Small Business News Round-up – 02/07/2008.

The Small Business Blog

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

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Put Customers Before Profits

Make or Break Moments

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our monitoring of incoming customer emails is delegated to low level employees.

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Age of Conversation 3: It Is In BookStores and Available On-Line

Make or Break Moments

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.

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Top 5 Sales Tips for Small Business

The Small Business Blog

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." They all have to do their part by providing excellent customer service. Explaining it to potential customers should become second nature to them.

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