Service Untitled
AUGUST 5, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.
Service Untitled
FEBRUARY 26, 2010
Panera’s attitude towards their employees can only stress the importance of employee satisfaction delivering and contributing to customer satisfaction. When the general restaurant traffic has decreased nationally by 4%; Panera boasts that their business has increased by 2%. It certainly seems the Panera “way&# is a success.
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Service Untitled
MAY 27, 2010
Cogito Health uses similar programs to diagnose depression, drug compliance and post traumatic stress. It does this by separating frequencies and qualities of the person’s voice through wave length intensity and modulation which is the pattern of pitch changes in connected speech. The program claims a 75% accuracy rate.
Service Untitled
OCTOBER 13, 2010
In a stressful time, consumers will spend discretionary money on experiences they know they will enjoy.&# .&# People relate to affordable prices, cost efficiency, and good management. That’s what keeps all of us coming back. The poll summed up the report by stating; “Be familiar and reliable.
Service Untitled
AUGUST 10, 2010
According to the recent news reports, the flight attendant had years of experience, and had been dealing with a personal stressful situation, but he let the customer make the problem personal, took the bait and from that point on, there was no winning. The focus should have been kept on the problem; not the person or the conversation.
Service Untitled
JUNE 15, 2010
As a customer care trainer, I realize the importance of stressing employee satisfaction. Some companies fail to see the connection between the two, and that is when they lose talented people, or they have a company offering mediocre service.
Service Untitled
JULY 26, 2010
It stresses the importance of a strong relationship between patients and health care providers. It has three major goals, and for the first time provided patients with some level of customer service. The law intended to help patients feel more comfortable in the US health care system.
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