Service Untitled

APRIL 5, 2010

Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc. The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. L.L.Bean ranks #1 in customer service L.L.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Men With Pens

MARCH 25, 2010

Good copy will reveal that the emperor is has no clothes. There are some helpful tips later in the article, but the non sequiturs that lead into them have no bearing whatsoever, especially if you work in an agency environment or as part of a larger company. Another reason why copy fails is the because people ask too much of it.

2010 40

2010 AT&T Email Agencies 40

Men With Pens

JANUARY 7, 2010

Dress in comfortable clothes (I recommend Hawaiian shirts). ’ I’ve been writing in ad agencies for over 20 years now and have never seen the freelance side. However, starting my own agency 10 years ago was a lot like freelance: nerve wracking, gut wrenching and wondering if I’d get that next paycheck.

2010 40

2010 AT&T Stress Budget 40