article thumbnail

Five Ways to Respond to Social Media Challenges and Criticism

Andrea Kalli

Until 2004, media was closed to outsiders. Here are five tips for responding to and defusing criticism with social media that will surely help you win, neutralize, and minimize the effects of any online argument: 1. Challenges were issues within registered guidelines and by established PR representatives. Respond directly.

article thumbnail

Five Ways to Respond to Social Media Challenges and Criticism

Andrea Kalli

Here are five tips for responding to and defusing criticism with social media that will surely help you win, neutralize, and minimize the effects of any online argument: 1. Some criticisms just are not worth responding to, most notably ’snark’-style blog comments and angry gossip articles. Respond directly.