Interview with Rob Siefker of Zappos – Part 1 of 4
Service Untitled
JANUARY 23, 2012
And I started in the company as a temp worker in 2004. Service Untitled: Before the marketing guys get on the phone in December, do they get a refresher course or additional training? We actually have refresher courses which is exactly what we call them. Rob: I am the director of the Zappos Customer Loyalty Team.
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