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Answering Your Phone: Is it You or Memorex?

Make or Break Moments

In this age of emails, voice mail and telecommuting, so many customers are simply seeking a human being to discuss their business or concerns with. The same is true with your company newsletter- turn the spotlight on different departments so customers can get an inside look at the people who help make your business happen. Good stuff.

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Is It a Curse -- or Blessing -- To be a Remote Worker?

On The Job

Use a company intranet or newsletter to keep a remote worker feeling like part of the company. A newsletter also can help workers share best practices, or allow the boss to recognize a remote worker's contributions. It's important to keep yourself current — attend classes or participate in some online training to keep skills fresh. •

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