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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

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Your invitation to a very special event this September

Practically Perfect PA

Venues + Events Live is the award-winning exhibition from SquareMeal, and helps PAs, EAs and event organisers find venues, suppliers and inspiration for their next 12 months’ worth of events. Freebies, giveaways, gifts and prizes throughout the show. But there’s one thing you can do to ensure you always make the right choice.

Suppliers 154
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10 Questions To Find The Perfect Venue

Office Dynamics

Often there are required suppliers and service providers such as audio/visual vendors, or caterers who you must use when working with a specific venue. Make sure if you are planning a dinner in a restaurant, you may need to wait until they are through with their lunch service. Are there in house vendors we are required to use?

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The Success Factor: Meat Loaf and Donald Trump

On The Job

Rick Malir, founder of City Barbeque, a chain of 10 barbeque restaurants in Ohio, has this notion about failure and what people can learn from it. We don’t allow our people to berate the suppliers. So, if it’s not easy for him, it’s going to be even more difficult for everybody else. But I found you have to have standards.