Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

MARCH 22, 2010

Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.

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Customer Service Policies Purchasing AT&T 40

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APRIL 5, 2010

It started with purchasing massive quantities (huge diaper loads) from all major manufacturers like Proctor & Gamble, Johnson & Johnson, etc. The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight.

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Customer Service Etiquette Negotiating Clothes 40

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APRIL 16, 2009

The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. For the company, it’s upselling disguised as a policy. Or at least to make you think about it instead of flat out refusing.

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Customer Service AT&T Policies Expenses 40