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Transportation Security Administration criticized for poor customer service

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TSA Administrator John Pistole stated in a recent interview on CNN that less intrusive rules have been implemented lately. On the plus side, Pistole states that TSA personnel are now being trained and retrained as to respect for passengers as well as treating people professionally.

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Service Untitled» Blog Archive » Customer Service in Different.

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Leave a Reply « Conflicting Customer Service: Part 1 of 2 Homework for Training? What interested me was how the importance of customer service varied in different industries. Does the lower rated areas believe that bad customer service is less important then say pricing? I would like to understand more of the interrogation of this info.