A Telephone Etiquette Test
Ian's Messy Desk
MAY 28, 2010
If your phone system shows internal vs. external calls, alter your greeting appropriately. Saying “hello may be quick, but it’s not useful. At the very least, answer with your name. A better greeting could be, “Thanks for calling Happy Camper, Inc., Harvey Trailer speaking. and 9:00 p.m.
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