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Apple – a customer support nightmare! | THE SMALL BUSINESS BLOG

The Small Business Blog

A few weeks ago I ordered my new MacBook Pro and I wanted a German keyboard, of cause I could not order a German keyboard, you can order a French keyboard? This time a friendly guy in my Apple Store told me I could pay $200/£100 extra and they would change the keyboard in store for me. installed not OS 10.5.

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What To Do When You've Been Insulted | Men With Pens

Men With Pens

His emails are usually brief, casual, and mention something like, “Have a nice weekend,” or “Hope everything’s good with you.” So it was weird to get an email that was so stilted and formal that it sounded like it was written by the Queen of England’s chamberlain to someone she was too polite to outright call a waste of space.

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