Negative Restaurant Reviews: Best Ways to Respond
Small Business CEO
MARCH 4, 2018
A common misconception among many local restaurant owners is that it’s best to take the high road and ignore negative reviews. The thinking being that it’s better to walk away than fight, further damaging your reputation. There’s a big problem with this thought process. Over 90 percent of consumers now read online reviews of a local business before deciding to make the trip.
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