Why Today's Workplace Needs You to Be Fast on Your Feet
On The Job
NOVEMBER 22, 2017
You know those picky and demanding customers who drive you nuts? Or, those employees who endlessly complain that things could be done better? Instead of running away from those you may consider annoying, it’s time to start listening to them, says Amanda Setili, a strategy consultant who has worked with Coca-Cola, Delta Air Lines and Home Depot. That’s because those who complain – whether employees or customers – are doing so because they have ideas about how things can be done better.
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