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What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. times the impact of spoken ones.

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Reducing Overheads Can Save A Business | THE SMALL BUSINESS BLOG

The Small Business Blog

Shop around : Make sure you are getting the best deals from all you suppliers- right down to your electricity, broadband and gas bills. If your business has an inventory make sure you source the best suppliers at the right price, and don’t be afraid to haggle ! You can leave a response , or trackback from your own site.

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5 tips for Sourcing Employee Training for Small Businesses

The Small Business Blog

In fact, a couple of projects in the Toastmasters leadership track manual can be used for that purpose. The benefits they get out of it is the experience, a completed project, and possible new members to their local club. They will, more often than not, do training for free to groups. Digg Furl Netscape Yahoo!

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Small Business World News Round-up - 2009/11/03

The Small Business Blog

‘Restructuring’ or Cost-Cutting For Small Business Enterprise With WinWeb OnlineOffice : Restructuring – a word used by BIG Business to lower cost, fire employees and squeeze suppliers. The small business owner was at a clear disadvantage – until now! — ST. Digg Furl Netscape Yahoo!

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Let Go A Little and Help Your Business

The Small Business Blog

And I often find myself working late to finish client’s projects on time. I will of course keep trying to outsource as it isn’t possible for me to hire a lot of people and I still need help but how do you assure that the people that you hire cares about the project you give them ? I am the owner of a small business myself.

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10 minute power meeting technique. | THE SMALL BUSINESS BLOG

The Small Business Blog

Remember this is a rule for internal meetings, for meetings with customers this rule does not apply – within reason of cause. The customer should determine the length of the meeting. Suppliers will probably thank you for short meetings, so they too can get more done. Digg Furl Netscape Yahoo!

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