The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
The Small Business Blog
AUGUST 8, 2010
They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Digg Furl Netscape Yahoo!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Small Business Blog
MAY 18, 2010
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. Please enter your real name, not your company, product or services name.
The Small Business Blog
MARCH 21, 2010
Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good Customer Service Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Digg Furl Netscape Yahoo!
The Small Business Blog
MARCH 28, 2010
Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. Please enter your real name, not your company, product or services name.
The Small Business Blog
MARCH 24, 2010
« Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.
The Small Business Blog
MARCH 14, 2010
Try to focus on the benefits of what your product can do for the buyer, rather than its features. Learn everything you can about your competition, their products and how they advertise. Please enter your real name, not your company, product or services name. Digg Furl Netscape Yahoo! thanks for your advice.
Expert insights. Personalized for you.
100 
Let's personalize your content