Success
SEPTEMBER 19, 2023
Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.
Success
MARCH 13, 2022
In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.
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Workplace Insight
JANUARY 17, 2024
It was important to me that they had access to quality ergonomic products as I felt that people working from home had very few options on offer at the time. By harnessing emerging technology and offering these products online, we were able to provide fast, affordable access to high quality products.
The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Service Untitled
JANUARY 18, 2012
Spokesperson for the company, Lisa Hawks blamed the glitches on their software supplier, Oracle which presumably can forecast demand and plan the coordinating inventory, but stated the problem was under control and wouldn’t happen again. According to Sonya it was all about the lack of communication and not so much about the products.
Success
OCTOBER 19, 2021
It only takes you a couple of hours per day, but your product is great. For instance, a pet food supplier would be a candidate for Emma to avoid as she may one day expand into pet foods. Your business’ customer service and general responsiveness are critical to your brand. For example, suppose you own Emma’s Pet Treats.
Make or Break Moments
JUNE 24, 2010
Perhaps your suppliers have raised prices. Full disclosure or as Kathleen says “transparency.&# If our customers see we are being up front and honest – they will trust us and remember, people buy from those they like and TRUST.
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