Answering Your Phone: Is it You or Memorex?
Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? I especially like the idea of posting staff pictures to help customers connect.
100 
Let's personalize your content