Customer Service Negotiating PDF Policies 
Small Business CEO
MAY 5, 2010
New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system. Patient and order information are then entered into the lab system.
Small Business CEO
JULY 6, 2011
One company outsourced its IT, negotiating excellent rates. Horrendous customer service created productivity issues. Understand the outsourcer’s scope, especially when they provide CIO services. Policies and Procedures. Did you sign up for outsourcing figuring you could forget about IT?
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