Customer Service Google Learning Suppliers 
Success
MARCH 13, 2022
You need real connections to develop lasting relationships with your customers. Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests.
The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
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The Small Business Blog
MARCH 21, 2010
Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Try to figure out exactly what it is that you want to know about your customer base. Ignore your spendings on CS & u’r toast.
The Small Business Blog
NOVEMBER 17, 2009
If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Thank you very much for your comment – if you try any of my tips and learn something new come back and tell us about it!
The Small Business Blog
AUGUST 8, 2010
They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
The Small Business Blog
MAY 18, 2010
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. If you want to build a business it’s important to learn how to let things go.
The Small Business Blog
FEBRUARY 23, 2010
I came across one company from Canada which took SEO optimisation into their own hands and learned through experience and extensive testing a few proven ways to boost Google’s rankings of your website. Leverage Social Bookmarking – Google trusts sites more if visitors bookmark them. There you have it. Great blog by the way!
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